Need Help?
Contact us
Information Technology
Hardware and Software
Request assistance with a hardware or software issue. Request loaner devices.
- Google (Gmail, Calendar, Drive, etc.)
- Hardware (Keyboard, Mouse, Monitor, etc.)
- Loaner Request
- Malfunction
- Software (Office, Adobe, etc.)
- Virus/Malware Issue
- Other
- Conference Room Setup
- Conference Room Issue (Phone, Projector, etc.)
- Multimedia Issue (Signage, TV, etc.)
- Request Video Recording of Meeting
- Other
- Browser (Chrome, Firefox, etc.)
- Connectivity
- Data Jack Activation
- Shared Folders
- VPN
- Other
Systems
Request access to Power BI or report an error.
- Connection Problem
- Error Encountered
- Mobile
- Other
- Security: Add Access
- Security: Remove Access
Request access to Trust Commerce or report an error
- Configure Account
- Error Encountered
- Security: Add Access
- Security: Remove Access
Request access to BBIS or report an error.
- Error Encountered
- Security: Add Access
Report an issue with, request access to, or request training on ClickUp.
Request a new customization, update an existing customization, add/change existing code table, request bulk data change (DML).
- Customization: Change Existing Functionality
- Customization: Request New Functionality
- Data: Add a Code Table Value
- Data: Change an Existing Code Table Value
- Data: Request Bulk Data Change (DML)
Report an error or request security role changes.
- Other: General Usability
- Problem/Error Encountered
- Security: Add Access
- Security: Remove Access
- Security: Role Change Request
Request access to Docusign (for UA Staff only) or report an error. If you are looking for Docusign access from WFU Information Systems, please submit a ticket at help.wfu.edu.
- Error Encountered
- Security: Add Access
- Security: Remove Access
Request access to OnBase or report an error.
- Connection Problem
- Error Encountered
- Security: Add Access
- Security: Remove Access
- Campaign
- Custom Analytics (Looking to request a query or an export? Use the AdHoc Report Request link under the Business Intelligence block instead.)
Other
Can’t find what you need, or your request doesn’t fit in any category? Submit a request here.
- Other
- Security: Add Access
- Security: Remove Access
- Security: User Name Change
- Records Technical Request
Typical In-Office Hours
Annelda: Tuesday – Thursday
Coleman: Monday – Friday
Darcy: Monday – Friday
Meria:
Wes: Tuesday – Thursday
Business Intelligence
Ad Hoc Report Request
Choose one of the following:
- Request a BBIS List and send a Broadcast Email
- Request or schedule a broadcast email for an external WFU-affiliated audience.
View the Broadcast Email Schedule here.
Request a new query to be available in the DAD Information Library or an Export to be available under DAD Exports.
Request an edit to an existing query/export that is already in DAD.
Request a currently existing report to be delivered to you through email.
Request a count of constituents within your section criteria.
Request an Excel file of mailing addresses that will be sent to an external mail house for distribution.
Request an excel file to use in your planning and analysis efforts. Please let us know which audience you are wanting and which output columns you would like to see.
Request that a Data Integrity selection be created so that you identify and correct data issues.
BI Report Development
Request an enhancement/change to the Reporting Functional area or changes to the Data Warehouse.
Request that the Reporting Team look into a UA report issue. This can include: errors encountered when running reports, potential incorrect data, reporting services down, etc.
Request a new report to be added to the suite of reports in DAD.
Request an update to an existing report in DAD.
We want you to feel empowered by the data that is available within DAD. The links below will take you to a few online resources to help you pull the data you need.
- BI Video Library (The Mine)
The Business Intelligence team is here to help you understand the data in DAD and how that can help you drive your business.
We create Email files, Queries, Exports, Data Integrities, printable reports in DAD, and reusable business intelligence visuals that will help drive your business.